Terms & Conditions of Use – Rxpress
1. Introduction
Welcome to Rxpress. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully. Rxpress is a healthcare facilitation platform that connects users with independent licensed clinicians and registered pharmacies. We are registered in the United Kingdom and operate in accordance with applicable UK laws.
2. Consultations and Prescription Delivery
Rxpress offers same-day virtual consultations and prescription delivery subject to the following:
- Requests must be submitted through the online form by 3:00 PM local time for same-day eligibility.
- Medication availability may impact same-day delivery. If the prescribed medication is out of stock or unavailable, delivery may be delayed. Patients will be informed and alternatives may be offered.
- We currently serve only London and surrounding areas. Requests outside of this region may not be accepted.
- Certain conditions may not be suitable for remote consultation. If, based on the clinical information provided, an in-person assessment is required, the clinician may decline the consultation and refer the patient to a face-to-face service.
- Rxpress does not provide any in-person medical care.
3. Clinical Responsibility & Limitations
- Rxpress is a facilitation platform. All medical consultations are provided by independent, licensed clinicians, and all prescriptions are issued at their sole discretion.
- Rxpress does not employ clinicians or pharmacists directly.
- Rxpress shall not be held liable for any clinical decisions, prescriptions, or advice provided by third-party clinicians.
- Rxpress is not an emergency service and must not be used in cases of medical emergencies.
4. Role of Rxpress
Rxpress acts solely as an intermediary between patients, clinicians, and pharmacies. We coordinate the consultation process and delivery logistics, but do not:
- Provide medical diagnoses or treatment ourselves;
- Dispense medication directly;
- Influence clinical decisions made by healthcare professionals.
All clinicians and pharmacies accessed through Rxpress are responsible for their respective professional conduct and compliance with relevant healthcare regulations.
5. Payment Terms
- Full payment for the consultation and prescription delivery service is taken at the point of delivery via secure card payment.
- By using the service, you agree to make payment upon receipt of the medication.
- Non-payment may result in non-delivery of the prescribed item and/or suspension of access to the platform.
- Payments are non-refundable once the service (consultation and delivery) has been fulfilled.
6. User Responsibilities
By using Rxpress, you agree to:
- Provide accurate, truthful, and complete information during the consultation process.
- Use medications only as prescribed and directed by the clinician.
- Not use the service to obtain medication for others without explicit legal and medical authorization.
- Cooperate with our team in the case of delivery or clinical follow-up requirements.
7. Cancellations and Refunds
- Requests may be cancelled prior to consultation without penalty.
- Refunds are generally not provided once a service has been rendered unless required by law.
8. Privacy and Data Protection
- All patient data is handled in accordance with UK GDPR and applicable data protection laws.
- By using Rxpress, you consent to the sharing of your personal and medical information with clinicians and pharmacies for the sole purpose of providing care.
- For more information, please refer to our Privacy Policy.
9. Limitation of Liability
- Rxpress is not liable for any loss, injury, or damages arising from:
- Delays in consultation or delivery due to circumstances beyond our control;
- Clinical outcomes or prescription decisions made by independent clinicians;
- Use or misuse of prescribed medications.
10. Changes to Terms
Rxpress reserves the right to modify these Terms and Conditions at any time. Continued use of the service following any changes constitutes your acceptance of the revised terms. We encourage users to review these terms periodically.
By using the Rxpress service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.